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Mary R. Iannone, BS, CRMT



Mary grew up in East Cleveland, Ohio in the 1950s and 1960s. She graduated from Shaw High School in 1968 and headed off to Bowling Green State University, where she received her undergraduate degree in 1972. Not long after graduation, she went to work in the healthcare field, where her career has grown and flourished for over 40 years.

Mary's deepest enjoy is making things happen. She has a unique ability to bridge the worlds of strategy and operations. In this sense, she is a "strategic doer." She prides herself in always putting the patient first, and she understands that everyone working in healthcare is a caregiver.  


Career Summary


For the past 32 years, Mary worked for Cleveland Clinic in a variety of executive and administrative positions. In December 2016, she retired from the Clinic. Most recently she served as the Senior Director of Front-End Operations, leading and managing several enterprise-wide initiatives strengthening the Clinic's operational performance and patient experience. Also at Cleveland Clinic, Mary managed the Head and Neck Institute, Digestive Disease Institute, Vascular Surgery Department, and the Division of Surgery.


In January 2017, Mary launched a new healthcare administration consulting practice centered on advancing management and leadership. She and her husband Don recently completed a yearlong healthcare strategy project in the Pittsburgh region. She currently doing contract work at the Cleveland Clinic's Taussig Cancer Center in Cleveland.


Mary's chief practice areas are:

  • Operational improvement

  • Patient experience

  • Medical practice integration

  • Human resource and talent development

  • Administrative staff training and development


Education and Training


Mary received her B.S. degree from Bowling Green State University. She completed MBA coursework at Cleveland State University and earned professional certifications in medical practice management and executive leadership from Case Western Reserve University.


Mary is a Certified Reiki Master Therapist (CRMT), receiving her Reiki Level I Certification with Carol Spears, Reiki Master Teacher, Cleveland Clinic, Cleveland, Ohio, Reiki Level II and Master Certification with Jan Hauenstein, Reiki Master Teacher, River's Edge Retreat Center, Cleveland, Ohio, and Reiki Levels I, II, and Master Certification with Lisa Powers, Reiki Master Teacher, Calgary, Alberta, CA.




Nature is Mary's deepest source of inspiration. She loves flowers and animals. Hiking, taking in sunrises and sunsets, and trips to the beach are among her favorite things to do.


Email contact


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